Refund policy

Because our jams, jellies, and hot sauces are perishable food items made in small batches, we cannot accept returns for change of mind.

If your order arrives damaged, spoiled, or incorrect, let us know within 7 days of pickup or delivery and we will make it right with a refund, replacement, or store credit — your choice. Please include your order details and a photo of the item if you can.

Pre-orders (including holiday gift boxes and cranberry sauce) can be cancelled for a full refund any time before your pickup or delivery day. Once an order has been picked up or delivered, the damaged, spoiled, or incorrect rule above applies.

Refunds go back to your original payment method. To start a refund or replacement, contact us at awest70@bestofthewestjourney.com or 832-736-7452